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Privacy & Cookie Policy

 

Privacy & Cookie Policy

 Last updated: March 2017

 

This notice describes our privacy policy and forms part of our website terms and conditions ('Website Terms').

By accepting our Website Terms or by visiting www.gourmetanglia.co.uk ('the Website') you are accepting and consenting to the practices described in this Privacy Policy.

Gourmet Anglia believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how Personal Data information may be may collected. It also explains some of the security measures taken to protect Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms. The Website is brought to you by T M Barker, trading as Gourmet Anglia. Our website/store is hosted on Wix.com, who  provide us with the online e-commerce platform that allows us to sell our products. Your data is stored through Wix data storage, databases and the general Wix ecommerce application. As we use PayPal as our payment method, on completion of the order form you will be automatically directed to the PayPal website. We do not store credit or debit card details. PayPal transactions are subject to the PayPal Privacy Policy.

When we first obtain Personal Data when ordering a product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
 

1 Collecting Information

We may collect Personal Data from a number of sources, including the following:

 

1.1       From you when you agree to take a service or product from us, in which case this may include your contact details and how you will pay for the product or service.

1.2       From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

1.3       From third parties to whom you have provided information with your consent to pass it on to other organisations or persons (such as for the payment and delivery of goods ordered) .

2 Using Your Personal Information

2.1       Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

            2.1.1    To help us to identify you when you contact us.

            2.1.2    To help us to identify accounts, services and/or products which you could have from us from time to time.

            2.1.3    To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.

            2.1.4    To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.

            2.1.5    To help to prevent and detect fraud or loss.

            2.1.6    To allow us to contact you in any way (including mail, email, telephone, visit, text or  multimedia messages) about products and services offered by us where

                        2.1.6.1             these products are similar to those you have already purchased from us,

                        2.1.6.2             you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent  ommunications with you, and

                        2.1.6.3             you have not opted out of us contacting you.

            2.1.7   To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where you have expressly consented to us doing so.

            2.1.8    We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

            2.1.9    We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

2.2       We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.3       We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

            2.3.1    If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

            2.3.2    If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

            2.3.3    We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties only have  access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998.

2.4       Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

2.5       In connection with any transaction which we enter into with you:

            2.5.1    If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations.

3 Protecting Information

We have strict security measures to protect Personal Data.

3.1       The Wix ecommerce platform works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts inputted information.

3.2       As we use PayPal as our payment method, on completion of the order form you will be automatically directed to the PayPal website. We do not store credit or debit card details. PayPal transactions are subject to the PayPal Privacy Policy

3.3       We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our curity procedures mean that we may occasionally request proof of identity before e disclose personal information to you.

3.4       It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4 The internet

4.1       If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

4.2       Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5 Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.

 

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

- Letting you navigate between pages efficiently

- Enabling a service to recognise your computer so you don't have to give the same information during one task

- Recognising that you have already given a username and password so you don't need to enter it for every web page requested

- Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

To learn more about cookies, see:

- www.allaboutcookies.org

- www.youronlinechoices.eu

- www.google.com/policies/technologies/cookies/

 

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK

Cookie guide, as follows:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

 

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The list below shows the cookies that we use, other than those that are strictly necessary to this service.

If you have any queries about these, please contact us via our online contact form, email us at hello@gourmetanglia.co.uk or in writing to Gourmet Anglia, The Orchard, Ringshall, Stowmarket, Suffolk, IP14 2RS.

Cookie name Description

Session (Transient) cookies - These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

 

Persistent (Permanent/Stored) cookies - These cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

By using this website, you agree that we can place these types of cookies on your device.

 

6 Links

6.1       The Website may include third-party advertising and links to other websites. No personally identifiable customer Personal Data is provided to to these advertisers or third-party websites.

6.2       These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies so called 'ad networks' or 'network advertisers'), including information about how to opt-out of their information collection.

6.3       When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6.4       We exclude all liability for loss that you may incur when using these third party websites.

7 Further Information

7.1       If you have any comments about our Privacy Policy please either contact us via the online contact form, email us at hello@gourmetanglia.co.uk or write to us at the above address. .

7.2       We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

7.3       You can ask for a copy of this Privacy Policy and of any amended Privacy Policy by writing or sending an email to the above address. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

7.4       If you would like access to the Personal Data that we hold about you, you can do this by emailing or writing to the address noted above. There may be a nominal charge of £10 to cover administrative costs.

7.5       We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. You may email or write to the address above to update your Personal Data.

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